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Answers to the questions we are asked most often.
Cancel or change your subscription
Cancel any day in your account. Your subscription stays active until the end of the period you already paid for. If you subscribed through the App Store or Google Play, cancel there.
Pricing and subscription questionsActivate Peppol
With Complete or during the trial, register your business for Peppol yourself in the app settings. You can then send and receive e-invoices from your account.
How Peppol registration worksWhat belongs on an invoice?
From your company number to the VAT rate: the checklist lists every required detail for Dutch and Belgian invoices.
The full invoice requirements checklistA mistake on a sent invoice
Turn the original invoice into a credit invoice in one click, then send a new, correct invoice.
How to create a credit noteFree tools, no account needed
Create a one-off invoice, calculate VAT or look up a customer's Peppol ID without logging in.
All free invoicing toolsGuides in the knowledge base
Practical articles on invoice numbers, payment reminders, reverse-charge VAT and more.
All knowledge base articlesSend us a message
Include the email address of your account and, if your question is about an invoice, the invoice number. That helps us answer faster.